Placing A Pre-Order
If you would like to preorder an item please be aware of the following:
- All pre-orders are charged when the order is placed not when the order ships.
- You will be notified via email when your pre-order ships.
- At this time, DefineMe Disney Princess Fragrances are only able to be shipped to addresses in United States or Canada. We will notify people on our pre-order list when shipping becomes available in their region.
- If for some reason you would like to cancel your preorder you may do so prior to shipment. After your order ships, please refer to the below listed preorder return policy.
- To cancel your pre-order prior to shipment please contact customer support.
- For pre-order returns you have fourteen (14) days from the shipment date, not the order date, to make your return. Please follow our return policy listed here.
- If you are ordering a pre-order item with an in-stock item you will only be charged for shipping once. You will not be charged when the preorder item ships.
- The pre-order date listed on the product page is an estimate and is subject to change. We will update you if we receive more information on that estimated date.
- DefineMe pre-orders are of highly anticipated product launches. We receive hundreds of requests for these items and do our best to respond to all the customer questions concerning shipping updates.
- If you have any questions please contact us at any time through our customer support email!