829 1/2 Via de la Paz

Pacific Palisades CA 90272

USA

Mon-Fri, 9am-5pm

FAQ

Hello Beautiful Person! 

We get questions all the time... so, if you’re looking for answers, hopefully we’ve got them here.  If not please reach out to us HERE and we will respond within three business days.

WHAT ARE YOUR PRODUCTS MADE OF?
The list of ingredients for each product can be found on the individual product page.  You may be surprised how simple our ingredients are, but we like it that way, simple and natural. 

WHAT IS YOUR FRAGRANCE OIL MADE OF?
Our fragrance oils are a proprietary blend of fragrance and essential oils.  They’re a hybrid of sorts.  Their base is fractionated coconut oil.

We say ‘proprietary’ because it’s our secret sauce, we don’t want someone taking our recipe! xo 

Most people ask this because they’re concerned about safety or allergies so hopefully this will speak to those concerns. 

Our fragrance oils are made in the USA. They comply to strict regulatory and quality standards relating to health, the environment, safety and raw materials. They adhere to the regulations of IFRA North America (International Fragrance Association), RIFM (The Research Institute for Fragrance Materials), USDA and Regulatory Congress. 

We don’t add harmful chemicals to our products such as parabens, phosphates or petroleum. 

ARE YOUR FRAGRANCES GLUTEN-FREE?
Yes, they are gluten-free.  (Unless otherwise noted in the ingredients on the individual product page).  The disclaimer here is our organic sugarcane alcohol is manufactured in a facility that also manufactures grain alcohol and our alcohol may have come in contact at some point in the manufacturing process with the grain alcohol. If you have a special condition, please consult your physician to ensure this product would be appropriate for you to use. 

HOW DO I BECOME AN AFFILIATE?
Yay! We’re so excited you’d like to join our team!

It’s super easy, go to our affiliate link on the bottom right of the main page and follow the instructions. Once we receive your application we will have an answer for you usually within a week! 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We take a lot of pride in shipping here.  We do our best to ship within 3 business days, we ribbon boxes and write personal notes.

We ship USPS from California.  It usually arrives anywhere between 2-7 days, depending on your zip code.  If you would like your order faster, please make a note on your order and we can offer you faster options such as UPS 3 day priority, please note that there would be additional shipping charges. 

MY ORDER ARRIVED DAMAGED, WHAT NOW?
We do our best to ensure your package is packed not only beautifully, but safely. We add ‘fragile’ stickers to the outside of every box. Unfortunately, due to USPS practices out of our control, an order may arrive broken.  Sigh.  

We are happy to give you a full refund. However, we’d love to replace it at no cost to you. To read our full refund policy, go to the bottom of our main page and click the link to “Return and Privacy Policies”. 

Hopefully, we were able to answer your questions! If not please ask away, we’re here to help! 

Yours truly,
DefineMe Support Team xoxo 
info@definemefragrance.com