PRIVACY + GENERAL POLICIES
UNDERSTANDING OUR POLICIES!
We want you to know how and why we do the things we do, so please take a minute to read our policies so we can avoid any confusion in the future.
DEFINEME accepts Visa, MasterCard, Amex, PayPal and Apple Pay. We do not accept personal checks, money orders or certified cashier's checks, mail order or C.O.D.
All items ordered from us can be returned for refund within fourteen (14) days of purchase. All returns must include a copy of our invoice or packing list. Returned items must be unused. Shipping charges are non-refundable. (Exception: defective or mis-shipped merchandise will be replaced or fully refunded).
All promotional orders (i.e. buy one get one "BOGO" sale) and sale items are FINAL SALE. For BOGO orders, entire order will be considered a final sale.
Please send items back to DEFINEME FRAGRANCE along with a note explaining whether you would like a refund or exchange to:
2233 Barry Ave, Los Angeles CA 90064
If your item was purchased from another vendor you must return or exchange it through that vendor following their return policies. We ONLY accept returns or give refunds to items purchased on our official website definemefragrance.com.
WE DO NOT REFUND OR EXCHANGE ITEMS PURCHASED FROM OR VIA ANY OTHER VENDOR, THERE ARE NO EXCEPTIONS.
Thank you for your understanding.
If merchandise arrives damaged we require a photo of the damage and the condition of the packaging. Email the photo of the damage and write a short explanation of the damage HERE. Once we receive the photo and explanation of damage we will ship a replacement. Thank you for your cooperation.
Orders may be cancelled within twelve (12) hours of the order being placed via email HERE. If order cancellation request occurs after twelve (12) hours or after the order has been shipped, the order will be cancelled and funds will be returned when all products are returned unused to:
2233 Barry Ave, Los Angeles CA 90064
Customer is responsible for all shipping costs associated with cancelled orders after it ships from DEFINEME FRAGRANCE.
SALES & SPECIAL OFFERS
From time to time, and at our sole discretion DefineMe will have sales or create special offers without prior notice to our customers.
If you have purchased an item from our website up to 7 days prior to the start of that sale, and assuming you do not return that item, either during that 7 day period or during the allowed return window after the end of the sale, DefineMe will issue a one time discount credit equal to the amount of the sale for us on your next purchase from DefineMe's website.
These credits are not automatic. You must request them and provide proof of purchase via email within 7 days of the end of the sale.
Once approved, you will receive a discount code via email that will be valid for one year from the date of issuance equal to the amount of the sale for which you requested it.
This credit is for one use only and cannot be used in conjunction with any future sales, discounts or special offers within the valid period. This credit is non-transferable or redeemable for any cash value.
YOUR PRIVACY IS EXTREMELY IMPORTANT TO US!
WE DO NOT SELL OR SHARE ANY OF OUR CUSTOMER'S INFORMATION; INCLUDING NAME, EMAIL, ADDRESS AND PHONE NUMBER. PERIOD.
Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WHAT WE COLLECT
We may collect the following information:
- contact information including email address
- demographic information such as post code/zip code, preferences and interests
- other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping,
- We may use the information to improve our products and services,
- We may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided,
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us HERE
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
STATEMENT OF OUR VALUES & ASPIRATIONS FROM OUR FOUNDER & CEO
As DefineMe grows and becomes a global business, we understand that we have a deep responsible to respect Human Rights and comply with international laws. DefineMe’s belief’s and values have and always will guide the attitudes, behaviors and decisions of all DefineMe employees and consultants everywhere as we interact with each other and our customers, partners and suppliers, as well as the communities where we work and live. This Human Rights and Labor Standards Policy is part of our commitment to these values, as it seeks to ensure that all employees and non-employee workers are treated with dignity, fairness and respect they deserve.
I will try to do everything I can to ensure that all of us at DefineMe maintain our standards of conduct and our respect for each other, by setting a personal example and taking a proactive interest in our performance as individuals and as a team. I’m confident that all our employees at DefineMe Fragrance will do the same.
OUR CODE OF CONDUCT + ETHICS
DefineMe’s Code of Conduct and Ethics is communicated to all employees and is posted on our website. The purpose of the Code is to ensure that all DefineMe employees and those acting on our behalf are aware of the standards of ethical behavior and integrity in all business dealings that are required of management and staff. These standards reduce our business risk and support the development of trust and positive relationships with all business associates, colleagues and partners.
OUR WORKPLACE PRACTICES
At DefineMe, we strive to recruit and retain employees who will pursue our business strategy with ethical conduct and integrity and in a way that is consistent with our values. Our commitment to our employees is to respect and uphold their rights in all aspects of their employment and engagement with DefineMe. Our approach to creating an ethical working environment stems from a basic appreciation and respect for core internationally accepted labor standards. These employee rights are encompassed in the globally ratified International Labor Organization’s Declaration of Fundamental Principles and Rights at Work, which we support.
We believe that employees should know their rights with respect to their employment with our Company. Employees join DefineMe out of their own free will and in full agreement to the proposed terms and conditions. We do not require any employee to remain in employment for any period of time against his or her will, or use practices that restrict any employee’s ability to terminate employment. We do not engage in forced labor in any way, and we do not employ children in any part of our business operations. As a minimum, DefineMe employees are rewarded in accordance with laws and regulations governing salaries and benefits in each state and country in which we operate. Furthermore, we respect the right of employees to open communication and human and equitable treatment. We maintain open and direct communication with our employees and encourage their full participation in our business. We provide updates to employees about business activities and results, and all other matters which affect them, or may help them perform their roles more effectively. During the course of employment, management is committed to responding to all questions or grievances raised by employees relating to terms and conditions, rights and any other matters of concern.
EQUAL OPPORTUNITY, DIVERSITY + INCLUSION
We strive to maintain an inclusive work culture in which each employee feels respected and valued and has the opportunity to develop and grow in line with business needs and personal aspirations. We offer all individuals equal opportunity to join the Company, and to progress within the Company according to performance and potential. We embrace employees from all possible backgrounds representing different dimensions of diversity which include gender, race, color, religion, nationality, age, sexual orientation, disability, marital status, socio-economic conditions and other aspects of diversity. We aim to ensure that our workplace is free of all forms of discrimination, harassment, violence and other behaviors which might negatively impact the workplace experience, such as alcohol or substance-abuse.
EMPLOYEE HEALTH + SAFETY
DefineMe aims to provide all employees with a workplace that is healthy and safe, and free from all known health and safety risks. We observe all laws and regulations regarding employee safety safe working practices.
HUMAN RIGHTS IN OUR SUPPLY CHAIN
We aim to uphold the human rights of all those involved in or affected by our business activities, and in particular, of the employees engaged in our supply chain. This is not only the right thing to do, it also helps protect our business from risk. We are guided by our respect for internationally recognized human rights, which include those set out in the Universal Declaration of Human Rights and in the International Labor Organization’s Declaration of Fundamental Principles and Rights at Work. We uphold all applicable laws in all countries in which we operate, and more importantly we willing choose to go beyond the law where relevant in order to do the right thing and treat all those with whom we interact with respect and dignity.
SUPPLIER ENGAGEMENT + CONTRACT OPERATIONS
We work with outsourced vendors for the supply of some of our products and components which are manufactured and assembled to our specifications. We strive to have our outsourced vendors and key suppliers confirm that they observe the following practices which protect labor rights and human rights:
Respect for their employees and treating those employees with dignity, applying humane, decent and fair practices.
Encourage diversity and avoidance of discrimination in the workplace.
Declare support for freely chosen employment and prohibit any form of forced labor.
Prohibit child labor under the legal age permitted by law in the country of operation.
Act in accordance with working hours as defined by local laws.
Observe laws and regulations relating to health and safety of employees.
Compensate employees in accordance with applicable laws and regulations.
Provide formal grievance mechanisms for employees to voice their concerns and receive appropriate acknowledgement without fear of retaliation.
SOURCE + SUPPLY
We aim to source all the materials used in our supply chain for the manufacture of our products in a way which upholds human rights. We expect our suppliers to engage in responsible sourcing practices, using verified sources where possible.